FREQUENTLY ASKED QUESTIONS
Can't find your answer? Contact us directly — we're happy to help.
PRODUCTS & EQUIPMENT
What brands do you carry?
We carry a carefully selected range of professional recovery brands including Game Ready, Hyperice, Normatec and Therabody. Our assortment is based on what we would use ourselves as professional athletes.
Are these the same products used by professional sports teams?
Yes. The equipment we sell and rent is the same professional-grade technology used by elite sports teams, physiotherapy clinics and performance centres worldwide.
Can I get advice on which product is right for me?
Absolutely. Contact us via our contact page and we'll help you find the right recovery solution for your situation. FROM ATHLETE TO ATHLETE.
Do you sell accessories and replacement parts?
Yes, we carry a range of accessories including wraps, sleeves and replacement parts for Game Ready and other brands. Check our Accessories collection.
RENTAL
Which products are available for rental?
Selected professional recovery systems are available for rental, including the Game Ready GRPro 2.1 and Normatec Premier. Contact us for current availability.
What rental periods are available?
We offer rental periods of 2 or 4 weeks, or longer by arrangement. A calendar month is possible on request; we confirm the exact start and end dates in advance. Longer-term rental is available for clubs, clinics and professionals.
How does the rental process work?
Choose your equipment and rental period, we arrange delivery (approximately 1–5 working days), you use the equipment during your recovery, then return or extend when required. Full details on our Rental page.
What does rental cost?
Rental pricing depends on the equipment and rental period. Contact us via the Rental page to request a rental price.
Can organisations rent multiple units?
Yes. We offer long-term and multi-unit rental solutions for clubs, clinics and performance centres. Visit our For Professionals page for more information.
ORDERING & DELIVERY
What is the delivery time?
Delivery within the Netherlands
P2P Recovery Glasses, individually and as the Day + Night bundle: 1–2 working days.
All other products, including Hyperice, Normatec, Therabody, Game Ready and accessories: 1–5 working days.
These delivery times run from your order and successful payment. If availability changes, we will contact you.
Do you ship internationally?
Yes. Recovery Glasses, Hyperice, Normatec, Therabody, Game Ready and accessories can be shipped internationally where carrier services and import rules allow. Available shipping options are shown before payment. International transit times depend on the destination and chosen service. See our shipping page for PostNL transit estimates.
How will I know when my order has shipped?
You will receive a confirmation email with tracking information once your order has been dispatched.
RETURNS & WARRANTY
What is your return policy?
Please visit our Shipping & Returns page for full details on our return policy.
What if my product arrives damaged?
Contact us immediately via our contact page with photos of the damage and we will resolve it as quickly as possible.
FOR PROFESSIONALS & B2B
Do you offer discounts for clubs or clinics?
Yes. We offer tailored pricing for organisations purchasing multiple units or requiring ongoing rental. Visit our For Professionals page to request a quote.
Can you advise on recovery setups for our facility?
Yes. We offer professional advice for clubs, clinics and performance centres. Contact us to discuss your specific needs.
STILL HAVE A QUESTION?
We're here to help. Contact us via our contact page or reach out directly.
FROM ATHLETE TO ATHLETE.